Q:  How do I qualify for at-home doctor's visits?

A:  There aren't any special qualifications to be eligible for at-home doctor's visits.  As long as we accept your insurance, your visits should be covered.   Submit a referral form or contact our intake department to begin the admissions process and we will verify that your insurance will cover your doctor's visits.

Q:  What types of insurance do you accept?

A:  Visit our Insurance page to see the types of insurance we accept.

Q:  Can I use a secondary insurance policy to cover what my primary insurance does not cover?

A:  Yes.  We accept secondary insurance.  Please see our Insurance page for a list of secondary insurance plans we accept. 

Q:  Can I pay cash for a provider visit?

A:  Yes.  We do offer self-pay alternatives using a debit or credit card.  Contact our intake department for further information.

Q:  Are all of your doctor's board certified?

A:  All of our doctors are board certified, but our providers consist of doctors, physician assistants, and nurse practitioners.  A clinician will be scheduled to visit you based upon your needs at the time of your visit.

Q:  What types of services do you offer?

A:  Visit our About Us page to learn what types of services we offer.

Q:  Will my provider visits be scheduled regularly or on as-needed basis?

A:  We can set up regularly scheduled visits for you, especially to follow chronic illnesses; or you can schedule or visits as you need them.

Q:  What days do the providers visit?

A:  Provider visits can be scheduled Monday through Friday.  Your visit will be sometime between 8:30 a.m. and 5:00 p.m.

Q:  How long does it take to schedule a visit?

A:  This depends on the current schedule load, but average scheduling time is 2-3 business days from the time you call.

Q:  What if I need a visit after hours, on the weekend, or on a holiday?

A:  There is always a provider on-call after hours, on weekends, and on holidays.  You may call in to speak with the on-call provider; however, in the case of an emergency you need to go to the emergency room.

Q:  Will you visit me in the hospital?

A:  Currently we do not have hospital privileges.  We will, however, communicate with the treating physicians during your hospital visit.  We then provide post hospital stabilization services.

Q:  What if I live in a living facility or a group home?

A:  We can visit you anywhere we are needed at the time of the visit:  personal residences, apartment homes, assisted and independent living communities, or personal care homes.

Q:  Will my House Call Doctor be my primary doctor?

A:  Your House Call Doctor may act as your primary doctor or work in conjunction with your current primary medical team.

Q:  What if I just have a question for my provider and I don't want to schedule a visit?

A:  We have a dedicated triage nurse for Houston, Austin, and San Antonio on staff at our corporate office Monday through Friday from 9:00-4:00.   Contact your local triage nurse for any medical questions.

Q:  How do I cancel my services?

A:  There is not a contract to accept medical services from House Call Doctors.  Simply contact our intake department to cancel scheduled visits.