Q: How do I qualify for at-home doctor's visits?
A: There aren't any special qualifications to be eligible for at-home doctor's visits. As long as we accept your insurance, your visits should be covered. Submit a referral form or contact our intake department to begin the admissions process and we will verify that your insurance will cover your doctor's visits.
Q: What types of insurance do you accept?
Q: Can I use a secondary insurance policy to cover what my primary insurance does not cover?
Q: Can I pay cash for a provider visit?
Q: Are all of your doctor's board certified?
A: All of our doctors are board certified, but our providers consist of doctors, physician assistants, and nurse practitioners. A clinician will be scheduled to visit you based upon your needs at the time of your visit.
Q: What types of services do you offer?
Q: Will my provider visits be scheduled regularly or on as-needed basis?
A: We can set up regularly scheduled visits for you, especially to follow chronic illnesses; or you can schedule or visits as you need them.
Q: What days do the providers visit?
A: Provider visits can be scheduled Monday through Friday. Your visit will be sometime between 8:30 a.m. and 5:00 p.m.
Q: How long does it take to schedule a visit?
A: This depends on the current schedule load, but average scheduling time is 2-3 business days from the time you call.
Q: What if I need a visit after hours, on the weekend, or on a holiday?
A: There is always a provider on-call after hours, on weekends, and on holidays. You may call in to speak with the on-call provider; however, in the case of an emergency you need to go to the emergency room.
Q: Will you visit me in the hospital?
A: Currently we do not have hospital privileges. We will, however, communicate with the treating physicians during your hospital visit. We then provide post hospital stabilization services.
Q: What if I live in a living facility or a group home?
A: We can visit you anywhere we are needed at the time of the visit: personal residences, apartment homes, assisted and independent living communities, or personal care homes.
Q: Will my House Call Doctor be my primary doctor?
A: Your House Call Doctor may act as your primary doctor or work in conjunction with your current primary medical team.
Q: What if I just have a question for my provider and I don't want to schedule a visit?
A: We have a dedicated triage nurse for Houston, Austin, and San Antonio on staff at our corporate office Monday through Friday from 9:00-4:00. Contact your local triage nurse for any medical questions.
Q: How do I cancel my services?